SHIPPING & DELIVERY
Expect your Travelbook Scratch Map to be delivered within 10-14 days.
If we are out of stock, you will be contacted within 2 days.
You are welcome to return any purchase within 14 days, no matter the reason.
Please send us an email (firstname.lastname@example.org) with name, order number and a short description of why it will be returned (this will help us to improve our customer service upfront).
You will receive an email with detailed info on how to ship/return the product. It is very important to follow the instructions in order to get the full refund.
The product must be returned unused and in perfect condition in the original packaging.
The return shipping cost is covered by you and will not be refunded unless a new product is chosen/or unless the return is due to an accepted complaint.
As soon as we have received your returned package we will send you a new map or transfer the amount of purchase minus the cost of return shipping. We will refund payment to the same credit card as used during purchase.
In case of claims linked to the product, the customer must, within reasonable time, contact Travelbook by email. Travelbook strives to offer the best service possible to ensure customer satisfaction. Travelbook follows all laws in this field.
Travelbook is following all standard laws on purchases through the Internet. In addition, we aim to ensure customer satisfaction in every case and encourage the customers to make contact if there are any issues with the product.
The amount is being withdrawn when the package is ready to be shipped. Before that, the amount is only reserved.
When shopping at Norwegian Rain all payments will be secured and handled through Braintree or Paypal which is a secured electronic payment solution for Visa, Mastercard, American Express etc.
All web pages where you as a customer leave personal information in conjunction with a transaction, are what is called secure pages (encrypted transfer of information). The pages are enabled with SSL (Secure Socket Layer) when in use, you can see the lock symbol in your status or address line.